Residents Line
213-234-5700


Now Leasing

213-863-4307

Brand New Student Housing

Special
Specials Specials

IT Support

Step 1:
ACCOUNT SIGN-UP

Click to get connected!

All residents are required to register with Aerio Connect’s Internet Portal.

24-HOUR
TECH SUPPORT

1-877-446-7462

TECH DIRECT OFFICE

Monday - Friday: 2pm - 10pm

213-514-5790

SUBMIT SUPPORT
TICKET

GoSupport@AerioConnect.com

PEAK HOURS A THING OF THE PAST

Have you tried logging onto your Wi-Fi connection and your internet drags? Bummer right? Well, not at The Lorenzo. We have teamed up with Aerio Connect, an amazing ISP, to provide you with unthrottled, uncapped, high speed internet access.

WI-FI CONNECTION

In order to improve your Wi-Fi browsing experience please follow this tip:

If your device is experiencing slow internet speeds, we suggest you disconnect and then re-connect to the network. This ensures your device connects to the closest Wi-Fi access point and will give you the strongest signal.

CONTACT US

As always, if you have questions, do not hesitate to reach I.T. Support in our Tech Direct office located by the package room.

For after-hours issues, please contact Aerio Connect’s 24-hour I.T. Support number: 1-877-446-7462

To submit an I.T. Ticket, send us an email: GoSupport@AerioConnect.com



USC Athletics Exclusive Housing Sponsor

Lorenzo, the newest member of the Renaissance collection, is privately owned and managed by G.H. Palmer Associates; Downtown LA's largest provider of up-scale apartment resorts. It is not endorsed nor affiliated with the University of Southern California.