accessibility icon

We have an optimized web accessible version of this site available. Click here to view.
accessibility icon
  • instagram-with-circle

    • Residents Line
    213-234-5700


    Now Leasing! Call or Text:

    213-863-4307

    Specials Specials
    Apply Now Other Communities Leasing Specials Contact Us

    IT Support

    ACCOUNT SIGN-UP

    Click to get connected!

    Register with BAI Connect to get your network password.

    ONSITE TECH SUPPORT

    Monday - Friday: 11:30am - 8pm

    Visit our office by the package room, call 213-514-5790, or email lorenzoITsupport@baiconnect.com.

    TECH
    FAQ'S

    Find quick answers here.

    PLEASE PLAY BY THE RULES

    Your use of the Lorenzo network indicates that you agree to follow and be bound by the Terms of Service and Acceptable Use Policy.

    24-HOUR
    TECH SUPPORT

    1-877-446-7462

    SUBMIT SUPPORT
    TICKET

    lorenzoITsupport@baiconnect.com

    PEAK HOURS A THING OF THE PAST

    Lorenzo offers symmetrical internet from local provider BAI Connect. No caps or additional charges. Just the connectivity you need for school, work and fun.

    WI-FI CONNECTIVITY TIP

    If your device is experiencing slow internet speeds, we suggest you disconnect and then re-connect to the network. This ensures your device connects to the closest Wi-Fi access point and will give you the strongest signal.

    CONTACT US

    As always, if you have questions, do not hesitate to reach our onsite team in our Tech Direct office located by the package room.

    For after-hours issues, please contact the 24/7 tech support number: 877-446-7462

    To submit a support ticket, send us an email: lorenzoITsupport@baiconnect.com.

    Newly Upgraded Internet with Enhanced Speed

    USC Athletics Exclusive Housing Sponsor

    Lorenzo, the student housing property within the Renaissance collection, is privately owned and managed by G.H. Palmer Associates; Downtown LA's largest provider of up-scale apartment resorts. It is not endorsed nor affiliated with the University of Southern California.