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Official Student Housing Partner of USC Athletics

Specials | Residents | Parents
a coffee bar with a television

We're here to help.

I.T. Support

Account Access

Click to get connected!

Your password should have been provided at move-in.

Onsite tech-support

Mon - Fri: 1:00pm - 5:00pm

Visit our office by the package room, call 213-514-5790, or email

Tech FAQ's

Find quick answers here.

Please Play by the Rules

Your use of the Lorenzo Network indiciates that you agree to follow and be bound by the Terms of Service and Acceptable Use Policy.

24-Hour Tech Support


Submit Support Ticket

Peak Hours a Thing of the Past

Lorenzo offers symmetrical internet from local provider BAI Connect. No caps or additional charges. Just the connectivity you need for school, work and fun.

Wi-Fi Connectivity Tip

If your device is experiencing slow internet speeds, we suggest you disconnect and then re-connect to the network. This ensures your device connects to the closest Wi-Fi access point and will give you the strongest signal.

Contact Us

As always, if you have questions, do not hesitate to reach our onsite team in our Tech Direct office located by the package room.

For after-hours issues, please contact the 24/7 tech support number: 877-446-7462

To submit a support ticket, send us an email:

Looking for any tech help around The Lorenzo? Check out the I.T. Support page! Residents can search for tech faqs, submit support tickets, connect with a 24-hour support line, or contact the tech direct office. Create your profile today, so you have full access to everything tech support you need.